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Terms & Conditions

Terms and Conditions

1. Website usage

1.1 Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stationery Shop London Ltd. and ICEMAN™ Europe Ltd.'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

1.2 The term 'Erbert', 'Erbert Stationery', Stationery Shop London', 'Stationery Shop', 'ICEMAN™ Europe Ltd.' or 'us' or 'we' or 'ICEMAN™' refers to the owner of the website whose registered office is 31 Lower Clapton Road, London E5 0NS. Our company registration number is 6476454 - Registered in England, VAT registration number GB928482785. Company is trading under names ICEMAN™ and ICEMAN™ Signs and Print.

1.3 The term 'you', 'your', 'yours', 'client', 'customer' refers to the user, buyer or viewer of our website.

1.4 The use of this website is subject to the following terms of use.

1.4.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.4.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.4.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.4.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.4.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.4.6 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.4.7 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


2. Website disclaimer

2.1 The information contained in this website is for general information purposes only. The information is provided by Stationery Shop London Ltd. and ICEMAN™ Europe Ltd. and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

2.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

2.3 Through this website you are able to link to other websites which are not under the control of ICEMAN™ Europe Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

2.4 Every effort is made to keep the website up and running smoothly. However, Stationery Shop London Ltd. and/or ICEMAN™ Europe Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


3. Copyright notice

3.1 This website and its content is copyright of Stationery Shop London Ltd. and ICEMAN Europe Ltd. - © ICEMAN Europe Ltd 2008-2018. All rights reserved.

3.2 Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

3.2.1 you may print or download to a local hard disk extracts for your personal and non-commercial use only

3.2.2 you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

3.3 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


4. Business privacy policy

4.1 This privacy policy sets out how Stationery Shop London Ltd. and ICEMAN™ Europe Ltd. uses and protects any information that you give Stationery Shop London Ltd. and ICEMAN™ Europe Ltd. when you use this website.

4.2 Stationery Shop London Ltd. and ICEMAN™ Europe Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

4.3 Stationery Shop London Ltd. and/or ICEMAN™ Europe Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2018.

4.4 We may collect the following information:

4.4.1 name and job title, company name

4.4.2 contact and address information including email address and IP address

4.4.3 demographic information such as postcode, preferences and interests,

4.4.4 other information relevant to customer surveys and/or offers

4.5 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

4.5.1 Internal record keeping, order and job processing.

4.5.2 We may use the information to improve our products and services.

4.5.3 We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

4.5.4 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

4.6 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4.7 How we use cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

4.7.1 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

4.7.2 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

4.7.3 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

4.8 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4.9 You may choose to restrict the collection or use of your personal information in the following ways:

4.9.1 whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

4.9.2 if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@iceman.co.uk

4.10 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

4.11 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ICEMAN™ Europe Ltd., Mishko House, 31 Lower Clapton Road, London E5 0NS, UK.

4.12 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


5. Order processing

5.1 All orders placed through websites: iceman.co.uk, iceman.ie, iceman.sk, shop.iceman.co.uk, stationeryshop.london, erbert.co.uk, orders by phone, e-mail or placed personally are subject to the terms and conditions of Stationery Shop London Ltd. and/or ICEMAN™ Europe Limited.

5.2 We accept online and e-mail orders for delivery to UK, NI, RoI, D, F, SK, A and most European Union addresses. For all other destinations please call us on +44 7990 707 428.

5.3 There is an order processing fee for all orders placed online.


6. Delivery and Collection

6.1 In the checkout process you can specify your preferred delivery method and your delivery address or Collection point.

6.2 The delivery options and the cost of these are determined by the amount and specification of the order.

6.3 As an indication the following delivery times can be expected although we cannot guarantee these timescales as items can get delayed in transit.

6.4 6hrs Express Collection is available for most of the products and orders. It´s subject to change.

6.5 If any of the ordered and paid goods are not collected within 7 calender days from ordering we got a full right to dispose or pass the goods to third parties (like nurseries, charities, ...) or charge a storage fee counted on daily basis up to £50+vat per day. No refund on disposed goods/items will be given.

6.6 Any items requested to be stored by us has to be arranged within 5 days from ordering.


7. Tracking

We like to keep you informed. When you order you will receive an order confirmation which you should keep for your records. When your order is picked and despatched you will receive an delivery note email or Text (SMS) message which will contain the order information.


8. Pricing

8.1 All shown prices are in British Pounds Sterling (£) included VAT 20% where applicable.

8.2 Prices in online shop may vary to over counter sale.


9. Cancellation

9.1 You can cancel you order free of charge any time before is being processed or dispatched.

9.2 As our products and services are mainly custom made to your specifications there is a cancellation fee up to 100 per cent of order total value for processed or dispatched orders.

9.3 Delivery charges for non-dispatched orders may be refunded or set as a discount coupon for your next order.

9.4 Payment charges/fees, Order processing fees or account fees are non-refundable.

9.5 Design services or creating any artworks are non-refundable items


10. Returns and Refunds

If it is necessary to return goods to us we try to make this as straight forward as possible.

10.1 Our Mistake: Occasionally we can make an error in your order. If this is the case we will send out the correct item out to you with no additional carriage charge. We will also arrange for collection of the incorrect item.

10.2 Damaged Goods: We check all items and their quality before they are despatched to ensure they are in perfect condition. If damage happens in transit please call us on 07990 707 428 within 24 hours of the delivery. Please have your invoice/order reference number to hand and let us know which items are damaged. We will replace the damaged items free of charge and arrange for the damaged items to be collected and returned to us.

10.3 Your Mistake / Changed Your Mind: If you wish to return products that have no fault with them then we reserve the right to charge a restocking fee up to 100%. For graphic design is fee 100%. This is due to custom made modification of your products and services and the administration costs that are incurred in processing the order. You are responsible for returning the items to us in perfect condition at your expense. Please ensure you pack the items properly as if any item is damaged it will not be accepted for return. Payment charges are non-refundable. Carriage charges cannot be refunded once the order has been despatched from ICEMAN™ or trading partners.

10.4 No refund on disposed goods and items.


11. In Stock service

We keep good stocks of all ranges but occasionally products may be out of stock. If this is the case, we will inform you when the product will be back in stock. If your order is partly dispatched the packing sheet will show the expected delivery time of the missing item(s).


12. Picking Errors

If your order is missing any items please contact us immediately, the latest within 24 hours of delivery. When calling us please have to hand the invoice/order reference number. Also please advise us if there was any damage to the parcel packaging. Where applicable we will replace any missing items. If we are not notified within 24 hours of a picking error we cannot replace missing items.


13. Payment

13.1 Payment can be made by Bank transfer or Cash (must be cleared before order processed and despatched), PayPal or Credit/Debit Card (Visa, Mastercard) Payment processing fee may apply for each transaction mentioned above. Please do not send cash in the post. Cash is only accepted for over the counter sales. We do offer credit accounts for an extra fee and with additional contract term and conditions.

13.2 Standard payment can be made in British Pounds Sterling (£) only. By prior arrangement we will accept bank transfer in Euros (€) to our Euro bank account in Euros (€) (fee apply). Please call us on +44 7990 707 428 for further details.


14. Ownership of Goods and Services

14.1 All goods remain the property of Stationery Shop London Ltd. and/or ICEMAN™ Europe Ltd. until full payment has been made in full.

14.2 Any design creation service or any artworks created or made by ICEMAN remain the property of ICEMAN™ Europe Ltd. until original purchased price is paid in full. Purchased price will be based on time spent with creation and is the purpose of the artwork/design and so on. If partial or discounted price has been paid for creating artwork then artwork still remain the property of difference between purchase price and paid amount ICEMAN™ Europe Ltd. until original purchased price is paid in full. 

14.2.1 ICEMAN™ Europe Ltd. has the right to refuse a customer´s request for giving/sending the artwork to him/her if not full purchase price has been paid for.


15. Free Promo Gifts

15.1 Throughout the year we have free gift offers. To qualify the customer must meet the specified minimum spend for the order which is excl. VAT or has to meet other criteria.

15.2 All free gifts are subject to stock and are limited to one per customer regardless of number of times orders are placed in the offer period. We reserve the right to substitute the specified item for an alternative that is equal or greater in cost than the originally advertised product.

15.3 Free gifts are despatched with orders.

15.4 There is no cash alternative to free gift offers.


16. Reward System

16.1 By registering and shopping at shop.iceman.co.uk you are eligible to earn ICEMAN™ Reward Points (IRP).

16.2 Points can be earned and spent in the shop at shop.iceman.co.uk for ICEMAN™ product and services and some gifts promotions. Points can be also earned by referring of our services, writing reviews or by extra offers.

16.3 IRP do not expire. IRP is also possible to exchange for shop products or for vouchers valid in Tesco, M&S, iTunes, Argos or B&Q. Price in points for each voucher is shown in the shop (if any active).

16.4 One IRP has value of 20p excl. VAT. (Subject to change)


17. Comments, Reviews and Testimonials

17.1 We welcome any comments from existing, new or potential customers. If we have done a good job or you feel we could have done better please do let us know. Maybe you have a comment about the website or a product. You can call us on 07990 707 428 or email us to info@iceman.co.uk. We will do our best to reply to all comments made.

17.2 By sending reviews and testimonials and images of products and services we delivered to you and any further content regarding to your order(s) to us you aggre that their content can be used, shared and promoted for our further marketing promotions and research purposes in any type of presenting or social medias (like Facebook, Twitter, Freeindex, ...) and can go viral.

17.3 With sending your reviews, testimonials, images or any content regarding to your order(s) you agree that you are giving us the legal rights to these information and by action sending them to us they automatically become possession of Stationery Shop London Ltd. and/or ICEMAN Europe Ltd.

17.4 Reviews, testimonials, images or any content regarding to your order(s) can be sent to us by email, post, filled online on our websites or any kind of online directory or social media connected to us and our activities.

17.5 Time to time we can offer for these reviews and information some gifts, bonuses or extra reward points. For your first review about our products or service you can gain up to 50 reward points. Every further review after first might not be rewarded if it was made in same channel. Rewarding is subject to change.


18. Artwork and Graphic design service

18.1 We do not take any responsibility for content of files received from you for jobs.

18.2 We do not provide automatic spelling checks, resolution or colour correction checks or any other extra checks on files.

18.3 You are fully responsible for content and quality of your files.

18.4 In case we created artwork for you, after your aproval and confirmation by you we do not take any responsibility for any mistakes or faults in design after it is printed/produced.

18.5 We do not guarantee colour match base on screen or spoken word.


London, UK,  August 21, 2018